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Date: April 29, 2024 Mon
Time: 10:28 pm
Time: 10:28 pm
Results for police professionalism (northern ireland)
1 results foundAuthor: Criminal Justice Inspection Northern Ireland Title: Police Service of Northern Ireland Customer Service: May 2011 Summary: The way which a police service engages with the local community is a cornerstone of community confidence. A negative interaction can create a barrier between the police service and the community it is there to protect and serve. Alternatively, a positive engagement which encourages problem solving, courtesy, visibility and accessibility can have implications far beyond the behaviours of individual officers. A focus on improving customer service has been an important feature in recent years within police forces in England andWales, and it is particularly important in the context of Northern Ireland. This inspection report sets out our findings on customer service within the Police Service of Northern Ireland (PSNI). The purpose of the inspection was to examine the quality of customer service provided by the PSNI. It examined the way in which the Police Service understands what is required from a customer perspective, the accessibility of services, standards for service delivery and achievement of better outcomes. Our overall conclusion is that customer service is taken seriously by PSNI senior management and we commend the commitment shown to improving how the police engage with the local community by the Chief Constable. Initial steps had been taken within the Service to improve public confidence and the nature of the interaction between the police and those who would seek to use the services provided. These plans and developments were at an early stage and the Service still faced a number of challenges in implementing the Chief Constable’s commitment to ‘personal, professional and protective’ policing. Whilst the commitment to customer service from the top of the organisation was evident, it was too early to say what the ultimate outcome of these plans would be. In moving the agenda forward it is important there is better co-ordination of projects within the PSNI to ensure greater consistency of service delivery across Northern Ireland. In particular there is a need to ensure that the values and behaviour of ‘personal, professional and protective‘ policing are clear to all officers with evident standards and consistency at the point of service delivery. The report also concludes that there is a need to reduce the levels of abstraction of neighbourhood officers to ensure neighbourhood policing is properly delivered. This inspection was undertaken by Rachel Lindsay andWilliam Priestley of CJI, with assistance from colleagues in Her Majesty’s Inspectorate of Constabulary (HMIC). Details: Belfast, Northern Ireland: Criminal Justice Inspection Northern Ireland, 2011. 56p. Source: Internet Resource: Accessed December 20, 2012 at http://www.cjini.org/CJNI/files/93/93329071-5912-41bd-9119-57f8e4ffc7a6.PDF Year: 2011 Country: Ireland URL: http://www.cjini.org/CJNI/files/93/93329071-5912-41bd-9119-57f8e4ffc7a6.PDF Shelf Number: 124240 Keywords: Police Behavior (Northern Ireland)Police Professionalism (Northern Ireland)Police-Community Relations (Northern Ireland) |